Response times for customer messages have decreased by 75% (from hours to less than 15 minutes).
Increased Customer Loyalty
NPS scores have increased 7 percentage points since the implementation of Applica.
Improved Workforce Agility
80% of employees were promoted from customer replies to higher-level roles within the organization.
what our clients say
“We were struggling to manage the tens of thousands of email messages daily. Now we can respond to customer concerns faster than we ever thought possible, while also improving the day-to-day work of our employees—we project 80% will be upskilled into more impactful roles within the organization.”
